About the Agency

The Texas Medical Board is a state regulatory agency. We serve and protect the public's welfare by ensuring our licensed healthcare professionals are competent and provide quality patient health care, and by educating consumers regarding their rights in seeking quality health care. Agency objectives include timely investigation of complaints and issuance of licenses, raising public awareness, and informing regulated professionals and students of state requirements.

 

The agency supports five boards, containing both professional and public members, that direct the licensure and enforcement of the following professions: physicians, physician assistants, acupuncturists, medical radiologic technologists, and respiratory care practitioners.

The Texas Medical Board is committed to quality customer service. In pursuit of that commitment, we will:

 

  • Provide excellent and timely service to our customers
  • Provide our customers with accurate and timely information
  • Treat our customers with courtesy and respect
  • Strive for continuous improvement in all of the services we deliver

Our Customer Service representatives are available by phone from 8:00 am to 5:00 pm Monday through Friday, and you always have the option of speaking to them if you do not wish to use our automated phone system services. Licensure applicants who appear at the agency’s office will be asked to submit their inquiry in writing on the form provided and they will be contacted within three business days by agency staff.

 

Helpful Numbers:

Customer Service: 512-305-7030

Disciplinary Action Hotline: 800-248-4062

Request Form to File a Complaint Against a Licensee: 800-201-9353

 

Mailing Address:

P.O. Box 2029
Austin, TX 78768

 

Website: www.tmb.state.tx.us

The staff and members of the Texas Medical Board are committed to following the laws and rules governing the agency. Any complaint made against the agency will be thoroughly reviewed to determine the appropriate action as outlined below.

 

This complaint policy does not replace applicable state laws and rules for licensure and enforcement, including the process required to appeal a decision issued in a specific licensure or enforcement case.

 

Submitting a Customer Complaint

 

A complaint against the agency must be made in writing and include the complainant’s full name and contact information and explain the issue of concern. This will ensure that the agency has enough information to review the issue. The written complaint should be submitted by mail, fax or e-mail to the agency’s Communications Officer: 

 

Communications Officer 

Texas Medical Board 

P.O. Box 2018 

Austin, TX 78768-2018 

 

Fax: 512-305-7051 

E-mail: communications@tmb.state.tx.us

 

Complaint Review Process 

 

The Communications Officer will confirm receipt of the complaint and notify the complainant that information regarding complaint resolution will be provided no later than 45 days after receipt of the complaint. If additional time is required, the complainant will be notified. The complaint will be forwarded for review by the agency’s General Counsel and other agency staff and management as determined by the General Counsel, including the Executive Director. After review, the General Counsel will provide a written summary of the resolution. The investigation of a complaint may include, but is not limited to, a review of files, interviews of relevant staff, and any related information such as recordings of proceedings.